Our Excellent Customer Service Promise
At downduvet.co.uk we have been delivering down duvets of exceptional quality and providing matching standards of service since 2007. We promise to provide excellent customer service to everyone, whether they are making an inquiry before a purchase or have new questions about the duvet they’ve enjoyed for years.
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Our Customer Service Team
Just as we work with only the very best workshops in Germany and Austria, we employ only the most professional and personable staff to help our customers through the buying process. Ever devoted to the principle that a luxury down duvet should bring joy with every use, our team is also ready to assist customers with any questions about their duvets after they arrive, even if it is years after they made the original order. Whatever your question, whether it be about a product, safe payment, delivery or making a return, we guarantee you will receive excellent service.
We trust you will appreciate our friendly service because so many already do. Our dedication to customers is apparent in what they say about us. We have received, to date, an average of 4.94 out of 5 in satisfaction ratings. In Germany, our score is 4.89 out of 5 and in the Netherlands we are rated 9.3 out of 10. In France we have 4.73 out of 5.
Contact us today for a taste of our friendly support and see how we abide by our excellent service guarantee.