We are proud to offer free delivery worldwide.
So far we’ve sent duvets to Germany, the UK, the Netherlands, Belgium, Luxembourg, Italy, Spain, France, Greece, Austria, Sweden, Iceland, Dubai, the US, Canada, Australia, Japan, Russia, Korea, Hong Kong, and China (update: we stopped adding countries)!
Customers ordering from outside Europe are responsible for organising and paying for a delivery service to send the product back to us.
When your order is sent, you will receive a Track & Trace code which you can use to follow the progress of your order.
Delivery times will fall within the following ranges:
– UK / European delivery: 8 to 20 working days
– Overseas (Outside Europe) delivery: add 5 to 10 working days
|Workshop||UK Delivery Time|
|Dickenbergh||10-12 working days|
|Dickenbergh Manufaktur||10-12 working days|
|Dickenbergh Holstein90||2-4 working days|
|Kauffmann||10-15 working days|
|Kauffmann 1st Class||4-7 working days|
|Otto Keller||8-10 working days|
|Falkenreck||8-12 working days|
|Bielefelder Verse||8-12 working days|
|Dauny||15-20 working days|
Note: Most workshops close during holiday periods. Please allow extra working days for delivery during these times, especially between Christmas and New Year.
Your Order Status
A copy of the automated order confirmation (containing your order number) will be sent to you by email. Should you have any questions about the status of your order, please call or email us. We will be able to update you regarding the status of your order.
Receiving Your Order
Your order will be delivered to the address given by you at the time of buying. All goods will be delivered in accordance with EU law for purchases from abroad. This includes a mandatory 14 day return period. However, at Downduvet.co.uk we want you to be completely satisfied with your duvet. Any duvet bought with us can therefore be returned up to 100 days after your initial purchase.