Trusted Shops 
Trusted Shops 
Customer Service
Our Customer Service team strives to provide you with all the information you need to make a well-informed choice when ordering a new down duvet. This is why more and more people are finding their way to Downduvet.co.uk.
Whether you’re looking for a light summer duvet or the perfect pillow, our knowledge and expertise can help you find the perfect product from our excellent collection.
The best German and Austrian duvets in one place
Why Choose Downduvet.co.uk?
QualityWe offer a selection of the finest duvets from the most prestigious German and Austrian manufacturers.
Responsive Customer ServiceDo you have a question, comment, or complaint about our products or service? We will respond straight away! Call us, or use the chat feature on our website.
100% satisfaction guaranteeWe strive for 100% customer satisfaction. If, for whatever reason, you’re not satisfied with your products, we will respond promptly to your concerns and enable you to return unsatisfactory products. If you are located in Europe you can return products free of charge. Customers ordering from outside Europe are responsible for organising and paying for a delivery service to return a product to us.
5 Year GuaranteeA 5 year guarantee comes standard with all of our duvets because we are sure of the quality of each and every one.
Customer Service Contact Information
Email: [email protected]
Phone number: 020 3129 5731 (working days 10am – 4pm, GMT)
From abroad: +44 20 3129 5731
Headquarters (Germany)
Dickenbergh Bettwaren UG
Bahnhofstr. 18
74858 Aglasterhausen – Germany
CoC number: HRB 717393
VAT nr. DE290657389
Int’l Distribution and Call Centre
Langegracht 59
2312 NW Leiden – The Netherlands
Phone number: 0031 71 8878508 (working days 10am – 4pm, GMT)
Shipping
Need to know when you can expect your order? More information about delivery times can be found on the Shipping Information page.
How to Order
Ordering is very simple at Downduvet.co.uk. We’ve written a small set of order instructions for you just in case.
Do you have any questions about your order? Please write to us or give us a call.
Via email: [email protected] or by phone: 020 3129 5731 from 10am to 4pm on working days.
Guarantee and Product Failures
All of our duvets have a standard guarantee of 5 years. However, a duvet can last up to 10 years, so if you notice a product failure after 5 years then please don’t hesitate to contact us. We want you to be happy and stay happy with your purchase.
Our Duvet Range and Stock
We have a wide range of down duvets, which is why we cannot keep all products in stock. All of our down duvets are made to order. If you have special wishes concerning filling or size, then please do not hesitate to discuss them with us.
Payment
You can order and pay online or through one of the other payment methods we offer.
Credit and Debit cardsWe accept all major credit and debit cards, such as Visa, MasterCard, and Maestro.
PayPalOnce you have confirmed your order, you will be redirected to the PayPal login page to complete the payment. If you do not have a PayPal account, then you can sign up at the PayPal login page before completing your order.
Bank TransferOur bank details are as follows:
Stadtsparkasse Emmerich-Rees
Account Name: Dickenbergh Bettwaren UG (Haftungsbeschraenkt)
Account number: 145904
IBAN number: DE78324500000000145904
Swift code: WELADED1KLE
Unsatisfied?
We aim for 100% customer satisfaction. If you’re not satisfied with your product, then please let us know. We will seek to resolve complaints immediately. We continue to pride ourselves on our excellent customer service.
General Conditions
What are your rights? Everything you’d like to know about your purchase, and what happens before and after, can be found in our General Terms and Conditions.