Please read this policy carefully to understand how we collect, use, and store your personal data
The processing of your personal data is carried out by Elegant Home Textiles, a registered company in The Netherlands (27316038), hereafter named Downduvet.co.uk.
Emails aren’t always secure, and they may be intercepted or changed after they’ve been sent. Downduvet.co.uk doesn’t accept liability if this happens. The contents of emails reflect their author’s views and not necessarily those of Downduvet.co.uk.
Please do not send Downduvet.co.uk any financial data through email.
How Do We Collect Information?
We may collect information about you whenever you interact with us. For example, when you place an order at Downduvet.co.uk, you specifically and knowingly provide us with your personal information.
What Information Do We Collect?
We may collect some, or all, of this information when you visit our website, depending on how you use it. We monitor how people use our website so we can improve it. However, you can use our website anonymously without giving us any information. We collect this information anonymously.
If you visit our website, we may record information about:
- the areas of the website you visit
- the amount of time you spend on the site
- whether you are new to the site, or have visited it before
- how you came to our website
- the type of device and browser you use.
We do this by using cookies, which you can learn more about in this document
All online financial transactions will be encrypted using SSL (Secure Sockets Layer).
Will We Disclose the Information We Have Collected to Outside Parties?
No, we will not! We will not disclose any of the information unless we are required to do so by law.
How Do We Protect Your Personal Information?
We take appropriate physical, electronic, and managerial measures to ensure that we keep your information secure, accurate, and up to date, and that we only keep it as long as is reasonable and necessary.
Although we use appropriate security measures once we have received your personal information, the transmission of information over the internet is never completely secure. We do our best to protect personal information, but we cannot guarantee the security of information transmitted to our website, so any transmission is at the user’s own risk. However, any payment card details (such as credit or debit card information) we receive on our website are passed securely to our payment processing provider according to the Payment Card Industry Security Standards.
Cookies and How We Use Them
What Are Cookies?
Cookies are small files, typically of letters and numbers, downloaded on to a device when you access certain websites or emails, including Downduvet.co.uk’s website. Cookies allow a website to recognise your device.
For more information see: http://www.allaboutcookies.org/
Types of cookies we use
We use strictly necessary, performance, functionality, and targeting cookies on our website. We have assessed our cookies based on the ICC Cookie Guide (https://iccwbo.org/).
On the website generally
When you buy a duvet
If you click a link we’re tracking, then a session cookie will be dropped on your machine. This lets us know whether or not you buy a duvet subsequently.
Although not through cookies, we do measure the success of the emails we send – so we know what subject lines and stories people liked the most. We receive this information anonymously, we don’t share this information.
In our online shop
Website Statistics Analytics
Third Party Cookies
You may notice some cookies that are not related to downduvet.co.uk’s website whilst visiting downduvet.co.uk. Some of our pages contain embedded content such as Youtube videos, Twitter feed, Facebook likes, or Google plus shares, and you may receive cookies delivered from these websites. Downduvet.co.uk does not govern the publication of 3rd party cookies. To understand more about their cookies and privacy statements, please visit the relevant sites.
If you do not want cookies to be stored on your PC it is possible to disable this function without affecting your navigation around the site.
How Do You Disable Cookies?
If you are using Microsoft Internet Explorer and you wish to block downduvet.co.uk’s website cookies, then you can perform the following:
1. On your browser tools menu, select ‘Internet Options’
2. Click on the ‘Privacy’ tab and then on the ‘Sites’ button
3. Type into the ‘Address of website’ field:
5. Click on the ‘Block’ button
6. Click on the OK button
Other browsers have similar cookie management abilities in their preferences settings, please refer to your browser’s ‘Help’ facility.
Find more detailed information on disabling cookies from aboutcookies.org.
Can You Gain Access to Your Personal Information?
You may request a copy of the personal information relating to you which is kept on file by downduvet.co.uk by contacting Niels Helms.
How to Update My Information or Change My Marketing Preferences?
If you want to update the information we hold for you, or you think any information we have about you is incorrect or incomplete, then please get in touch with us as soon as possible. Please email downduvet.co.uk, or telephone 020 3129 5731.
We cannot be held responsible for the privacy of data collected by websites not owned or managed by downduvet.co.uk, including those linked through our website.