Customer Service

We aim to provide you with all the information you need to make a well-informed choice when it comes to buying a down duvet. This is why more and more people are finding their way to

Whether you’re looking for a light summer duvet or the perfect pillow, not only will you find the perfect product, but also the best information you'll need to find it.

Niels and Rien

The best German and Austrian duvets in one place

Contact Information

Phone number: 020 3129 5731 (working days 10am – 4pm, GMT)
From abroad: +44 20 3129 5731

Headquarters (Germany)
Dickenbergh Bettwaren UG
Bahnhofstr. 18
74858 Aglasterhausen - Germany

CoC number: HRB 717393
VAT nr. DE290657389

Int'l Distribution and Call Centre
Langegracht 59
2312 NW Leiden - The Netherlands
Phone number: 0031 71 8878508 (working days 10am – 4pm, GMT)


Need to know when you can expect your order? More information about delivery times can be found at the Shipping Information page. We offer free international shipping.

How to Order

Ordering is very simple at We’ve written a small set of order instructions for you just in case.

Do you have any questions about your order? Please write us or give us a call.
Via email: or by phone: 020 3129 5731 from 10am till 4pm during work days.

Guarantee and Product Failures

All of our duvets have a standard guarantee of 5 years. However, a duvet can last up to 10 years, so if you notice a product failure after 5 years, then please don’t hesitate to contact us. We want you to be happy and stay happy with your purchase.

Our Duvet Range and Stock

We have a wide range of down duvets, which is why we cannot keep all products in stock. All of our down duvets are made to order. If you have special wishes concerning filling or size, then please do not hesitate to discuss them with us.


You can order and pay online or through one of the other payment methods we offer.

Credit and Debit cards

We accept all major credit and debit cards, such as Visa, MasterCard, and Maestro.


Once you have confirmed your order, you will be redirected to the PayPal login page to complete the payment. If you do not have a PayPal account, then you can sign up at the PayPal login page before completing your order.

Bank Transfer

Our bank details are as follows:
Stadtsparkasse Emmerich-Rees
Account Name: Dickenbergh Bettwaren
Account number: 35850000
IBAN number: DE90358500000000145904
Swift code: WELADED1EMR


We aim for 100% customer satisfaction. If you're not satisfied with your product or with our customer service, then please let us know. We will seek to resolve complaints within a fortnight. To date, we have never needed to appear before any committee and continue to pride ourselves on our excellent customer service.

Why Choose

100% satisfaction guarantee

We strive for 100% customer satisfaction. If you're not satisfied with your products or with our customer service, then we will immediately take back any product without question.


We are committed to finding you the highest possible quality products. All our suppliers are selected on that basis.

Free International Shipping

No matter where in the world you are ordering from, you will not be charged for delivery.

Responsive Customer Service

Do you have a question, remark, or complaint? We will respond straight away.

5 Year Guarantee

A 5 year guarantee comes standard with all of our duvets.

General Conditions

What are your rights? Everything you'd like to know about your purchase, and what happens before and after, can be found in our General Terms and Conditions.