Customer Service

We aim to provide you with all the information you need to make a well-informed choice when it comes to buying a down duvet. This is one why more and more people are finding their way to Downduvet.co.uk.

Whether you’re looking for a light summer duvet or the perfect pillow, you'll find not only the perfect product, but the information you need to find it.

Niels and Rien

The best German and Austrian duvets in one place

Shipping

Need to know when you can expect your order? More information about delivery times can be found at the Shipping information page. We offer free delivery worldwide.

How to Order

Ordering is very simple at Downduvet.co.uk. We’ve written a small set of order instructions for you just in case.

Do you have any questions about your order? Please write or call us.
Via email: info@downduvet.co.uk or by phone: 020 3129 5731 from 10am till 4pm during work days.

Guarantee and Product Failures

All of our duvets have a standard guarantee of 5 years. However a duvet can last up to 10 years, so even if you notice a product failure after 5 years, please don’t hesitate to contact us. We want you to be happy and stay happy with your purchase.

Our Duvet Range and Stock

We have a wide range of down duvets, which is why we cannot keep products in stock. All our down duvets are made to order. If you have special wishes concerning filling or size, please do not hesitate to discuss them with us.

Payment

You can order and pay online but we also offer other methods of payment.

Credit and Debit Cards

We accept all major credit and debit cards, such as Visa, Mastercard and Maestro.

PayPal

Once you have confirmed your order, you will be redirected to the PayPal login page to complete the payment. If you do not have a PayPal account, you can sign up at the PayPal login page before completing your order.

Bank Transfer

Our bank details are as follows:
Stadtsparkasse Emmerich-Rees
Account Name: Dickenbergh Bettwaren
Account number: 35850000
IBAN number: DE90358500000000145904
Swift code: WELADED1EMR

Unsatisfied?

We aim for 100% customer satisfaction. If you're not satisfied with your product or our customer service, we would like to know. We will seek to resolve complaints within a fortnight. To date, we have never had the need to appear before any committee and continue to pride ourselves on our excellent customer service.

Why Choose Downduvet.co.uk?


100% satisfaction guarantee

We strive for 100% customer satisfaction. If you're not satisfied with our products or customer service, we will immediately take back any product without question.

Quality

We are also committed to finding you the highest possible quality products. All our suppliers are selected on that basis.

No Delivery Costs

No matter where in the world you are ordering from, you will not be charged for delivery.

Responsive Customer Service

Do you have a question, remark or complaint? We will respond straight away.

5 Year Guarantee

We offer 5 years of guarantee as a standard on all our duvets.

General Conditions

What are your rights? Everything you'd like to know about your purchase and what happens before and after, can be found in our General terms and conditions.