Customer Service

We aim to provide you with all the information you need to make a well-informed choice when ordering a new down duvet. This is why more and more people are finding their way to Downduvet.co.uk.

Whether you’re looking for a light summer duvet or the perfect pillow, we offer our expertise and knowledge along with out excellent products.

Niels and Rien

The best German and Austrian duvets in one place

Why Choose Downduvet.co.uk?


Quality

We offer a selection of the finest duvets from the most well-respected German and Austrian manufacturers.

Responsive Customer Service

Do you have a question, comment, or complaint about our products or service? We will respond straight away.

100% satisfaction guarantee

We strive for 100% customer satisfaction. If, for whatever reason, you're not satisfied with your products or with our customer service, we will respond promptly to your concerns and enable you to return unsatisfactory articles promptly. If you are located in Europe, we will enable you to return products free of charge.

Free International Shipping

No matter where in the world you are ordering from, you will not be charged for delivery.

5 Year Guarantee

A 5 year guarantee comes standard with all of our duvets.

Contact Information

Email: info@downduvet.co.uk
Phone number: 020 3129 5731 (working days 10am – 4pm, GMT)
From abroad: +44 20 3129 5731

Headquarters (Germany)
Dickenbergh Bettwaren UG
Bahnhofstr. 18
74858 Aglasterhausen - Germany

CoC number: HRB 717393
VAT nr. DE290657389

Int'l Distribution and Call Centre
Langegracht 59
2312 NW Leiden - The Netherlands
Phone number: 0031 71 8878508 (working days 10am – 4pm, GMT)

Shipping

Need to know when you can expect your order? More information about delivery times can be found at the Shipping Information page. We offer free international shipping.

How to Order

Ordering is very simple at Downduvet.co.uk. We’ve written a small set of order instructions for you just in case.

Do you have any questions about your order? Please write us or give us a call.
Via email: info@downduvet.co.uk or by phone: 020 3129 5731 from 10am till 4pm during work days.

Guarantee and Product Failures

All of our duvets have a standard guarantee of 5 years. However, a duvet can last up to 10 years, so if you notice a product failure after 5 years, then please don’t hesitate to contact us. We want you to be happy and stay happy with your purchase.

Our Duvet Range and Stock

We have a wide range of down duvets, which is why we cannot keep all products in stock. All of our down duvets are made to order. If you have special wishes concerning filling or size, then please do not hesitate to discuss them with us.

Payment

You can order and pay online or through one of the other payment methods we offer.

Credit and Debit cards

We accept all major credit and debit cards, such as Visa, MasterCard, and Maestro.

PayPal

Once you have confirmed your order, you will be redirected to the PayPal login page to complete the payment. If you do not have a PayPal account, then you can sign up at the PayPal login page before completing your order.

Bank Transfer

Our bank details are as follows:
Stadtsparkasse Emmerich-Rees
Account Name: Dickenbergh Bettwaren UG (Haftungsbeschraenkt)
Account number: 145904
IBAN number: DE78324500000000145904
Swift code: WELADED1KLE

Unsatisfied?

We aim for 100% customer satisfaction. If you're not satisfied with your product, then please let us know. We will seek to resolve complaints immediately. We continue to pride ourselves on our excellent customer service.

General Conditions

What are your rights? Everything you'd like to know about your purchase, and what happens before and after, can be found in our General Terms and Conditions.